Seshadripuram Institute of Management Studies

Seshadripuram Institute of Management Studies

Grievance Redressal Policy

A Grievance is any discontent or dissatisfaction, whether expressed or not, whether valid or not, arising out of anything connected with the Institute that a student thinks, believes, or even feels, is unfair, unjust or inequitable.

  1. 1. Objective:

    1. a) To ensure that necessary actions should be prompted for better redressal of Grievance.
    2. b) To make the redressal process fair, impartial, consistent, with prior warnings and commensurate with gravity of misconduct.
  2. 2. Steps for Grievance Redressal:

  3. 3. Grievance Redressal Procedure:

    • An aggrieved student (or his / her parent or with a special permission from the Grievance Redressal Committee, by any other person) may make an application seeking redressal of grievance. The application should be in writing, duly signed by the applicant, giving full details of the applicant and of the grievance. Appropriate documentary proof in support of the grievance must also be submitted along with the application.

    • The application along with the other documents shall be submitted to the Head of the Registry for Grievance Redressal, whose contact details are given below:

      Prof. Vatsala.G
      Registry for Grievance Redressal
      Seshadripuram Institute of Management Studies
      #26, Yelahanka New Town, Yelahanka
      Bengaluru - 560097
      Telephone: 080 - 22955371 Mobile: 09880941320
      Email:mrs.vatsala2008@gmail.com

    • On receipt of an application by the registry, the registry shall inform the Grievance Redressal Committee and shall immediately provide a copy to the institution for furnishing its reply within seven days.

    • The Grievance Redressal Committee shall fix a date for hearing the complaint which shall be communicated to the institute and the aggrieved person either in writing or electronically, as may be feasible.

    • An aggrieved person may appear either in person or represented by such person as may be authorized to present his case.

    • The Grievance Redressal Committee shall be guided by principles of natural justice while hearing the grievance.

    • The Grievance Redressal Committee shall ensure speedy redress of grievance.

    • On the conclusion of proceedings, the Grievance Redressal Committee shall pass such order, with reasons for such order, as may be deemed fit to redress the grievance and provide such relief as may be desirable to the affected party at issue.

    • Every order under clause (8), shall be provided to the aggrieved person and the institution and shall be placed on the website of the institute.

    • In case of any false / frivolous complaint, the Grievance Redressal Committee may order appropriate action against the complainant.

    • The students who are not satisfied with the decision of Grievance Redressal Committee communicated to them, may approach the Ombudsman for redressal of grievances of students at Bengaluru University.